RETURN POLICY - Returns accepted only for items shipped within the last 45 days.
To return an item:
1) Please call for a Return Authorization Number (RA#) which you will put on the outside of the return package/s as well as on the paperwork which must be included with the return (paperwork is usually a copy of the invoice or packing slip). Call 800-841-0200 or 912-437-3192.
2) You pay the costs to return the item.
3) You will be charged a 25% restocking fee.
4) If the item you are returning was a freight free item, you will also be charged for those original shipping costs.
The charges for #s 3 and 4 will be deducted from your original total
before applying a credit back to your card.
* Exceptions to Return Policy for Thermal Product: For all our thermal product we will only accept returns for unopened cases and they must be returned within 30 days of your receipt of the product. You will be charged a 25% restocking fee ($20.00 minimum) plus the shipping charges it cost to send the product to you. You are also responsible for the shipping charges to return the product to us. All other info in the return policy above applies.
To notify us of damage product: Notification of damaged product must be received within 45 days of shipping date.
Call 800-841-0200 or 912-437-3198